Acceptable Use Policy

This Acceptable Use Policy applies to all Customer and Authorized User use of the Demand Trail Services, APIs, integrations, communication functionality, and external-facing functionality.

A violation of this Policy may be treated as a breach of the Agreement. Additional rules apply to messaging and AI features under the Messaging and Anti-Spam Policy and AI Acceptable Use Policy.

You may not use the Services to violate applicable law, facilitate criminal conduct, infringe intellectual property or privacy rights, distribute unlawful content, or knowingly assist another person in doing so.

You may not use the Services to create, store, transmit, or facilitate material that is fraudulent, materially deceptive, threatening, harassing, exploitative, or intended to facilitate violence or unlawful discrimination.

You may not probe, scan, test, exploit, or circumvent the security or access controls of the Services or another system without authorization.

You may not introduce malware, destructive code, credential theft, phishing, denial-of-service activity, or other technical mechanisms intended to compromise systems, data, or users.

You may not access another Customer's Tenant, workspace, records, or resources without authorization or attempt to bypass Tenant, role, workspace, ownership, or subscription boundaries.

You may not impersonate another person or organization in a deceptive manner, falsify sender identity, create misleading account information, or misrepresent affiliation, authority, or message origin.

You may not upload, obtain, process, disclose, or use Personal Data through the Services without a lawful right to do so.

You may not use the Services to facilitate unlawful surveillance, unlawful discrimination, identity theft, credential trafficking, or unauthorized disclosure of confidential information.

You may not use bots, scripts, APIs, imports, exports, workflows, or other automation to overload the Services, defeat usage limits, evade rate limits, create disproportionate load, or interfere with other customers.

You may not scrape or extract the Services, Documentation, or other customers' data except through functionality expressly provided for Customer's own authorized data and use.

All email and other communications sent, managed, or automated through the Services must comply with the Messaging and Anti-Spam Policy, applicable law, and the requirements of the provider used to transmit them.

You may not send or facilitate unsolicited mass email, phishing, deceptive messages, or other abusive communications through the Services.

You may not continue sending marketing or outreach messages after a valid opt-out, bypass an applicable suppression, or evade sending restrictions by changing accounts, sender identities, domains, campaigns, integrations, or providers.

Platform-managed sending services and customer-connected SMTP services are both subject to these restrictions.

Unless expressly approved in writing, the Services are not designed for storing regulated health information, payment card account data, government identification numbers, or other highly sensitive regulated data requiring specialized contractual or certification frameworks.

Customer is responsible for determining whether the Services are appropriate for its regulated use case and for obtaining any written addendum required by Demand Trail before processing regulated data.

You may not reverse engineer, decompile, copy, or use the Services to build a materially similar competing service except to the limited extent such restriction is prohibited by law.

You may not resell or provide the Services as a standalone hosted service without written authorization.

YggyTech LLC may investigate suspected violations and take proportionate action, including warnings, content removal, sending limits, feature restrictions, suspension, or termination.

For minor or correctable violations, we will ordinarily provide a warning and a reasonable opportunity to correct the issue where circumstances permit.

We may restrict or suspend activity immediately without advance notice where necessary to address serious abuse, security threats, unlawful conduct, evasion of restrictions, or material risk to recipients, customers, infrastructure, or provider relationships.

Where reasonably practicable, action will be limited to the affected feature or activity. Repeated or serious violations may result in termination of the affected subscription or account under the Terms of Service.

Customer may request a review through [SUPPORT EMAIL]. Billing, refunds, and data export following suspension or termination are governed by the Terms of Service, the applicable Order, the DPA, and applicable law.